Customer Service Excellence
Customer service is no longer just a buzzword – it is a key differentiator in today’s competitive marketplace. Exceptional customer service creates positive and lasting impressions, strengthens customer trust and sets organizations apart from their competitors. It plays a crucial role in retaining loyal customers while attracting new ones with confidence.
This training program is designed to help organizations build a strong customer-centric culture by equipping employees with the mindset, skills and behaviors needed to consistently deliver service excellence at every touchpoint. By embedding service excellence into daily practices, organizations can enhance brand reputation, strengthen customer loyalty and drive sustainable business growth.
Who should attend?
- Frontline Managers
- Frontline Customer Service Representatives
- Team members who are directly or indirectly engaged with customers
At the end of this program you will be able to:
- Describe traits of excellent customer service
- Recognize key senses of customer
- Distinguish how tone, words and impression can affect service standard
- State “winning” phrases while interacting with customer
- Perform the “REPEAT” model in creating excellent customer service
- Master technique in listening to reduce miscommunication
- Define action plan to cultivate “customer centricity” culture
What will you get?
Lunch and refreshment
Course material
Completion certificate
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